Please take your time to read through our terms, conditions, and policies. If you have any additional questions feel free to reach out to us via email.
Shopping online at northernnutra.ca is completely safe and private, because we use industry-standard SSL encryption to ensure the privacy and security of your information. Transactions on the site are protected with encryption.
Online: Just click the “add to cart” button on the items you would like, then click the “view cart” button and use our secure checkout.
Phone: +1 (306) 872-4820
Fax:+1 (306) 872-4822
Mail: Northern Nutraceuticals Inc., P.O. Box 40, Spalding, Saskatchewan, S0K 4C0, Canada.
For fastest processing of your Fax or Mail order, view your shopping cart, complete all the personal details and then instead of completing the order, print the page (File – Print) and then send via Fax to +1 (306) 872-4822, or mail to the address above. If you do not have a printer and wish to fax or mail, then please check that all the details that appear on the checkout page are on you order.
We do not keep any inventory on hand, all food-ingredient products that we sell on our online store is made on a per-order basis. If an order is placed, we will attend to the product within 5 to 10 business days, it all depends on our production schedule. If there is a hold on your order we will contact you by email (or by phone) to let you know. Orders received on the weekend (Saturday and Sunday) and on holidays will not be processed until the following business day.
We accept VISA, Mastercard, PayPal, cheques, e-transfers, and direct deposit/ wire transfer. Prices are shown and charged in Canadian dollars. If you are in any other country outside Canada then your credit card company will convert to your local currency.
We use PayPal as a secure payment system. Note that you do not have to create an account with PayPal to checkout, you can choose the “guest” option as well. Since transactions are processed immediately with PayPal, your order can be shipped faster than when paying by cheque or direct transfer. Please visit PayPal.com for more information.
Our exchange rate may differ slightly from your credit card’s exchange rate, and therefore your final total may differ slightly from our estimated prices.
Cheques: If you prefer to pay by cheque, please not that it is a little slower process, as we need to wait for your cheque to arrive, and can only ship out your order once the cheque has cleared. This could take roughly 5 to 10 business days (from the date that the cheque was deposited), depending on where you are sending your cheque from. The cheque must be made out to “Northern Nutraceuticals Inc.”
In Person Pickup Payments: Please note that we do not have an official “store-front”. If you are planning on doing an in-person pickup, please ensure that your order is paid for before scheduling the pick up of your order.
Our customers may choose any of our payment methods.
We are required to charge applicable HST or GST on shipping. Taxes are paid according to the customers shipping address. Appropriate sales tax amount will be displayed on the check out section of the site. US and International customers are not required to pay taxes.
Because we are located in rural Saskatchewan, we do not offer next day delivery, regardless of whether the carriers offers this service. If the carrier offers a 24-hour delivery service, we take no responsibility if it is not delivered within the timeframe offered.
Exemption to Free Shipping
Not all products are qualified for free shipping. If you reside outside Northern America, please go ahead, and place your order online, and let us know if you have a preferred carrier, we will then do up a final order invoice and ship out your order once payment was received.
Raw material and bulk ingredients are exempt from free shipping as well, as it weighs more which makes the cost on the freight more. Feel free to reach out to us, and we can do up a quote for you under our own carriers. We also allow our customers to make their own freight arrangements.
Shipping within Canada
FREE SHIPPING for orders of $100 CDN or more, before taxes and less than 13 lbs. Parcels are sent using Canada Post Expedited Parcel Service. If our free shipping service does not apply then shipments will be charged at a flat rate of $10 or the actual cost charged by Canada Post, whichever is higher.
All items purchased are shipped via Canada Post from Spalding, SK. Heavy items over 13 lbs or bulky items may require additional charges.
Estimated delivery times via Canada Post Expedited:
Prince Edward Island
Shipping to the USA
FREE SHIPPING for orders of $100 CDN or more and weighing less than 13 lb. Parcels will be sent Tracked Packet.
For orders under $100 and weighing less than 13 lb, shipments will be charged a flat rate of $15, or the actual cost charged by Canada Post, whichever is higher.
Please allow 8-12 business days for delivery.
Please note that all parcels weighing under 13 lb and not needing extra insurance will be sent via Tracked Packet. Faster shipping options can be selected on the check out page of the site.
When you place your order, it is possible to select “pick up in-store” instead. You will be notified when your order is ready to be picked up, and your order will be held for pick up for a maximum of 10 business days. Please note that pickups can be done Mondays to Fridays, between 9:00 AM and 3:00 PM. If your order is not picked up withing the 10 business days, your order will be cancelled. Your order will then be refunded and a 15 % service fee will be applied.
In the event of receiving your order in poor or damaged condition, it is extremely important that you follow the instructions below:
- Take photos clearly showing the damaged parcel in which your order has arrived in.
- Take photo showing the damaged product that arrived inside the parcel.
- Send an email to us within 48 hours of receiving the damaged product with the email subject reding “Claim”, followed by the purchase order number.
Products that have been opened (tamper evident seal has been broken) will not be claimable.
Publishing Pricing Errors
Northern Nutraceuticals Inc. will reserve the right to adjust the pricing on our online store at any given moment. In the case that the website displays an inaccurate price, we reserve the right to cancel your order.
If you are interested in bulk/wholesale ingredients, feel free to contact us via the following options:
Phone: +1 (306) 872-4820
Fax: +1 (306) 872-4822
We offer private label on each of the products offered on our website. For any questions regard our private label options feel free to reach out to us via the following:
Phone: +1 (306) 872-4820
Fax: +1 (306) 872-4822
Gift Cards/ Certificates and Discount Codes
Gift cards are available to be used on our online store only, has no additional processing fees. Please see below the terms and conditions for Northern Nutraceuticals Inc. Gift Cards sold online:
- No expiry date.
- One Gift Card per transaction.
- Shipping is not included.
- Valid for as many transactions as used for, until the full amount has been used up.
- Non-refundable, Non-returnable, and cannot be exchanged for cash in part or full.
- No replacement for lost or stolen gift vouchers.
- Northern Nutraceuticals Inc. Gift Cards are redeemable for products only.
- Balance Inquiry can be made by phoning Northern Nutraceuticals Inc. at +1 (306) 872-4820.
- Cannot be used on promotional and discounted items.
Terms & Conditions of Use
Northern Nutraceuticals Inc. will not loan, sell, or in any way provide your email address or any other personal information to any other third party.
A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
- Your responsibilities
- By using this website or any service provided, you explicitly agree that:
(i) you will not impersonate or misrepresent your association with any person or entity; you will not forge or otherwise seek to conceal or misrepresent the origin of any content provided by you;
(ii) you will not collect or harvest any information about other users;
(iii) you will not provide, and you will not use this website to provide, any content or service in any commercial manner, or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising or commerce; you will not use this website to promote or operate any service or content without Northern Nutraceuticals Inc.’s prior written consent.
- Third-party services
Goods and services of third parties may be advertised and/or may be made available on or through this website. Representations made regarding products and services provided by third parties will be governed by the policies and terms made by these third parties. Northern Nutraceuticals Inc. will not in any manner be liable for or responsible for any of your dealings or interaction with third parties.
Northern Nutraceuticals Inc. reserves all rights, including but not limited to any and all copyrights, trademarks, trade secrets, and any other proprietary right that it may have in respect of this website, its content, and goods and services that may be provided. The use of Northern Nutraceuticals Inc.’s rights and property requires the its prior written consent. By making services available to you, Northern Nutraceuticals Inc. is not providing you with any implied or express licenses or rights, and you will have no rights to make any commercial use of this website or provided services without its prior written consent.
- Applicable law
- Timeliness of claims
You agree that any claim or cause in respect of this website or its services must be filed within one (1) year after such claim or cause arose, or the said claim or cause will be forever barred, without regard to any contrary legislation.
- Ordering information and typographical errors
Any order confirmation (electronic or paper receipt) given to you through northernnutra.ca does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. Also note that Northern Nutraceuticals Inc. reserves the right to refuse the processing or shipment of any order for any reason. In the event of typographical errors, or errors in pricing, we will make every effort for good customer service, but such errors cannot be honored.
- Medical Information
Please note that Northern Nutraceuticals Inc. cannot be held responsible for any use or misuse of the products and information on this website. All text and images are intended for informational purposes only. Please consult your health care practitioner before the use of any product or information on this website.
Do you offer post-order price matching?
Northern Nutraceuticals Inc. does not offer price-matching at this time.
Do you price match with other retailers?
Northern Nutraceuticals Inc. does not offer price matching at this time.
All sales are final. We do not accept returns, however, should your product arrive damaged you can submit a claim. Credit will only be given claims that is approved.
When you buy from Northern Nutraceuticals Inc., you are assured of getting a brand new product at all times that has been handled properly. Northern Nutraceuticals Inc. supplies the best of premium quality health-food ingredients and organic products.
We will not accept responsibility for any customs charges incurred through shipping to international destinations. These charges are the responsibility of the person ordering.
Returned, refused and seized packages
We strongly encourage you to contact your customs office or other appropriate authority before you place an order to familiarize yourself with any regulations or restrictions that may apply. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, delivery being delayed, or returned to us.
Before you make a purchase, please read our disclaimer regarding returned, refused or seized orders:
Please contact us if your parcel has not been received within 14 days of a charge to your credit card. We will initiate a search with the Post Office and advise you of our findings. We will make a claim through Canada Post and once we are reimbursed by them we will credit your credit card.
We do not accept responsibility for parcels confiscated by customs. If a product is not legally allowed to be imported into the country you have had the product sent to, we will not accept responsibility for any claims. It is the responsibility of the person placing the order to determine the rules for that country. Our reason for this policy is that each country’s rules change from day to day and we cannot possibly keep track of them, so please check your country’s import regulations before placing your order with us.
- Address or other customer error: If a package is returned to Northern Nutraceuticals Inc. due to address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. A refund will be issued for products only, minus a 15% service fee.
- Violation of laws: If a package is returned to Northern Nutraceuticals Inc. due to violation of a country’s laws, the customer will be responsible for any fees (such as quarantine, warehousing or shipping) billed to Northern Nutraceuticals Inc.. A refund will be issued for products only, minus a 15% service fee.
- Customer refusal: If a customer refuses a package because of additional fees (or for any other reason), Northern Nutraceuticals Inc. will issue a refund for products only, minus a 15% service fee, upon receipt of the returned package. The customer will be responsible for any shipping fees incurred.
- Customs seizure: If a package has been halted/seized by customs or abandoned by the shipping carrier, the customer will not receive credit for the order. If and when Northern Nutraceuticals Inc. receives the returned package, a refund will be issued for products only, minus a 15% service fee.
- For any returned package: For any order that is returned to Northern Nutraceuticals Inc., if return shipping cost is greater than the cost of goods ordered, Northern Nutraceuticals Inc. will instruct the carrier to abandon the package. In such a case, the customer will not receive a refund for the order, but will not be liable for the return shipping cost. This will only be applicable for larger orders. Northern Nutraceuticals Inc. does not offer any returns for damaged products on orders to the total value less than CA$ 100.
- Destroyed or unreturned package: If a package has been destroyed by customs or the carrier, or has otherwise not been returned to Northern Nutraceuticals Inc., we cannot issue a refund for the order.
Any duties or taxes that may apply are your responsibility.